Returns and Exchanges

Returns and Exchanges Policy

Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our policy regarding returns and exchanges.

1. Eligibility for Returns/Exchanges:

  • Items must be unused, in the same condition as received, and in their original packaging.
  • A proof of purchase (receipt, order number, etc.) is required.
  • Some items, like personalized or perishable goods, may not be eligible for return/exchange.

2. Time Frame:

  • Returns/Exchanges should be initiated within 30 days of the purchase/delivery date.

3. Process for Returns/Exchanges:

  • Contact our customer service team at info@mashobbies.com.au or call us on 08 9344 4300 to initiate the return/exchange process.
  • Provide relevant details: order number, reason for return/exchange, item condition, etc.
  • Follow the instructions provided by our team regarding shipping, if applicable.
  • All items are subject to a 10% restocking fee, this may be deducted from your refund.

4. Refunds/Replacements:

  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Exchanges will be processed upon receipt of the returned item and subject to availability.
  • Shipping costs may or may not be refundable, depending on the circumstances of the return.

5. Exceptions and Special Cases:

  • Clearance or sale items may have limited or no return/exchange options.
  • Defective or damaged items will be handled differently; please contact us immediately upon receiving such items.

6. Store Credits:

  • In some cases, store credits might be issued instead of refunds.
  • Store credits are non-transferable and valid forever.

7. Conditions for Acceptance:

  • Items must meet the eligibility criteria mentioned above.
  • Returns/exchanges that do not meet these conditions may not be accepted.

8. Policy Changes:

  • We reserve the right to update/amend this policy without prior notice.

9. Contact Information:

  • For any queries or assistance regarding returns/exchanges, contact us on 08 9344 4300.

Note: This policy is a general guideline and may vary based on individual circumstances or product types. Please contact us directly for specific queries.